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FACEGYM

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If you’ve checked you are on the correct site, used the right email, and still can’t log in, our team is happy to help! Please email info@facegym.com, and we’ll assist you.

I still can’t access my account. What should I do?

My Account

I can't find my account. What should I do?

I forgot my password. How can I reset it?

What email should I use to log in?

What if I want to reschedule my appointment?

What if I want to cancel my appointment?

How to book a workout

Group booking - can't  locate second booking

Group booking - only received 1 consultation form

What if I'm late?

What is your cancellation policy?

I was not able to attend my appointment and I have been charged.

How can I make a group booking?

Managing my workouts

What is FACEGYM, and how does it differ from traditional skincare clinics?

What are the benefits of facial exercises offered by FACEGYM?

What are workouts?

What are Boosters?

What are the benefits of EMS?

The benefits of lymphatic drainage

How often should I get a workout?

Are FACEGYM workouts safe for all skin types?

FACEGYM FAQs

What contraindications would prevent me from having a workout?

What is the consultation form and do I have to fill it out at the studio?

What to do before your Workout/ How to prepare for your Workout

When should I arrive for my Workout?

How long does a typical FACEGYM Workout take and is there any downtime?

Are the results from FACEGYM immediate, or do they require multiple sessions?

What skincare products are used in FACEGYM Workouts?

What is your age minimum to receive Workouts?

What types of things are important to tell my Skin Therapist?

Can I have a workout during pregnancy?

Which of your Workouts are safe when breastfeeding?

Should I shave before?

Are you Workouts safe if I've had fillers / Profhilo / Skin Boosters?

Can I get a Workout if I have a cold sore?

Can I get a Workout if I have a stye or an eye infection?

How long do I have to be in remission before I can have a workout?

Before your Workout

Signature Sculpt™

Signature Hands

During your Workout

Can I leave gratuity on by card?

Can I wear makeup right after a Workout?

Can I use my welcome discount on a workout?

How long are workouts?

After your Workout

Workouts + Boosters

Membership Price Increases

What does the membership include?

What happens if I don't use my credit within the month?

When are new workout credits issued?

Can I use a gift card for my membership payment?

Is there a minimum term?

What happens if I miss a payment?

Can I share my Membership benefits?

My membership credit says 0 but I haven't redeemed it?

Can I freeze my Membership?

Can I cancel my Membership?

Where can I find the Membership terms and conditions?

Memberships

What is the difference between Microcurrent and EMS?

Getting started with your Pro/Purelift device

Pro/Purelift Video Tutorial

What are the benefits of the FACEGYM Pro/Purelift?

Can I use FACEGYM Pro/Purelift with another serum?

My Pro/Purelift feels less powerful than it used to be?

Managing my Subscription

Collagen 101

How to layer your skincare

How to Build a Skincare Routine

Skincare for mature skin

Managing oily skin

The benefits of Niacinamide

How to Use Electro-Lite Gel Cleanser

Key Benefits

Clinical Results

Ingredients

What is the fragrance in the Electro-lite Cleanser?

Is the Electro-lite Cleanser suitable for all ages?

Can I use the Electro-lite Cleanser to remove my eye make-up?

After using the Electro-lite Cleanser, is it OK to follow with an acid toner?

Is this cleanser free from sulphates?

Is it PH balanced?

Electro-Lite Gel Cleanser

How to Use Wonder Cleansing Balm

I've heard that topical collagen doesn't absorb?

What is vegan collagen?

What does Biotech mean?

What is the balm yellow?

Is the balm fragranced?

Does it remove make-up?

Is it suitable for sensitive skin?

Do I need to rinse my face after using it?

My skin is oily, is the balm suitable for me?

Should I use this product day or night?

Wonder Cleansing Balm

How to Use Skin Changer

Awards

Why is the formula an essence-toner?

How is the pumpkin extract upcycled?

Is Skin Changer fragranced?

Is Skin Changer suitable for all skin types to use?

Does Skin Changer contain alcohol?

Is this product suitable for blemish-prone skin?

Is it safe to use during pregnancy?

Skin Changer

FACEGYM Cleansers + Toners

How to Use Active Collagen Wonder Serum

How long does it take to see results?

Can it be used while pregnant/breastfeeding?

Can I use this in the morning and evening?

Is this product suitable for vegans even though it contains collagen?

Is there a specific age range for using this?

What causes the yellow color to the formulation?

What is Phyto-Retinol and will it react to my skin like traditional retinol?

Do I need to wear SPF after applying it?

Skin types?

Should I use this before or after my Wonder Moisturizer?

Active Collagen Wonder Serum

How to Use Active Blast Vegan Collagen

Why has the packaging changed?

Has the formula changed?

Why do I have to use Active Blast with a water-based serum?

I am a vegan. I have heard that collagen is made from animals.

Can I use more than one sphere at a time?

I am only in my 20s. Do I need to use collagen?

Active Blast Vegan Collagen

How to Use Youth Reformer Serum

Is the Youth Reformer Serum suitable for pregnancy?

Can I mix the Youth Reformer Serum with my moisturizer?

Where is the squalene derived from?

Youth Reformer Serum

How to Use Face Coach

Will the Face Coach cause me to break out since it contains oils?

Can I apply make up after using Face Coach?

Is it safe to use if I'm pregnant?

Face Coach

How to Use Collagen Infusion Serum

Collagen Infusion Serum

How to Use Hydro-Bound Daily Serum

Is the Hydro-bound Serum suitable for pregnancy?

Is there any added fragrance in the Hydro-bound Serum?

Is the Hydro-bound Serum suitable for all ages?

What % of Niacinamide is in the Hydro-bound Serum?

Hydro-Bound Daily Serum

FACEGYM Face Serums + Oils

How to Use Active Collagen Wonder Moisturizer

Can I use it on my neck and décolletage?

Does this product contain fragrance?

Active Collagen Wonder Moisturizer

How to Use Active Collagen Wonder Moisturizer Refill Pod

Can it be used while pregnant/ breastfeeding?

Active Collagen Wonder Moisturizer Refill Pod

How to Use Liftwear

Is the Liftwear suitable for all ages?

Can I use Liftwear AM & PM?

What % of Niacinamide is in Lifwear?

Is Liftwear suitable for anyone with acne/ on accutane?

What is the fragrance in Liftwear?

Liftwear

How to Use Cheat Mask

Is Cheat Mask suitable for all skin types?

Can I still use other acid products in my skincare routine?

Is it safe to use when pregnant?

Why is the formula blue?

Cheat Mask

How to Use Supreme Restructure

Is the Supreme Restructure Cream suitable for all ages?

Is the Supreme Restructure refillable?

Is the Supreme Restructure Cream suitable to be used if pregnant?

Is the packaging recycable?

What % of Niacinamide is in the Supreme Restructure Cream?

Supreme Restructure

How to Use Supreme Restructure Refill Pod

Is the Supreme Structure Cream suitable for all ages?

Is the Supreme Restructure Cream suitable for anyone on Roaccutane?

Supreme Restructure Refill Pod

FACEGYM Moisturisers + Masks

Black Friday gift card offer

How do I use a gift card for my Workout?

How long are gift cards valid for?

How can I check my gift card balance?

Can I use a gift card for my Membership payment?

Where can I use my gift card?

What can I purchase with a gift card?

Gift Cards

I still can’t access my account. What should I do?Updated a month ago