My Account

Cancel my Membership via my account

You can now cancel your Membership via your online account - a faster way to cancel!. STEP 1. Log into your account. Click here for UK | Click here for USA. STEP 2. Click your name in the top right corner of the screen, select 'MEMBERSHIP' from the l

I can't find my account. What should I do?

Make sure you are on the correct website for your country:. If you’re on the wrong site, your login credentials won’t work.

I forgot my password. How can I reset it?

Click the “Forgot Password?” link on the login page and follow the instructions to reset your password.

What email should I use to log in?

Use the same email address you signed up with or the one where you receive FACEGYM appointment confirmations. If you're unsure, check your inbox for a recent email from FACEGYM.

I still can’t access my account. What should I do?

If you’ve checked you are on the correct site, used the right email, and still can’t log in, our team is happy to help! Please email [email protected], and we’ll assist you.

What if I want to reschedule my appointment?

You can only reschedule your workout using the FACEGYM app or the "My account" page on our website or via the app. On the website, please go to the "My Account" section of the website, login and you will be able to reschedule to a time and date of yo

What if I want to cancel my appointment?

You can only cancel your appointment using "My account" on our website or via the app. Please go to the "My Account" section of the website, login and you will be able to cancel or reschedule to a time and date of your choosing. In line with our 24hr