To cancel your Membership, you must do so via your online customer account or by using the FACEGYM app. To cancel your Membership in time to avoid upcoming payment, cancellation must be completed 48hrs in advance of your billing date. Memberships can
Make sure you are on the correct website for your country:. If you’re on the wrong site, your login credentials won’t work.
You can view your billing history two different ways:. 1. Via our website. Navigate to our website UK HERE | US HERE. Log into your online account, then click your name in the top right corner of the screen. Select Memberships from the menu on the le
Click the “Forgot Password?” link on the login page and follow the instructions to reset your password.
Use the same email address you signed up with or the one where you receive FACEGYM appointment confirmations. If you're unsure, check your inbox for a recent email from FACEGYM.
If you’ve checked you are on the correct site, used the right email, and still can’t log in, our team is happy to help! Please email [email protected], and we’ll assist you.
You can only reschedule your workout using the FACEGYM app or the "My account" page on our website or via the app. On the website, please go to the "My Account" section of the website, login and you will be able to reschedule to a time and date of yo
You can only cancel your appointment using "My account" on our website or via the app. Please go to the "My Account" section of the website, login and you will be able to cancel or reschedule to a time and date of your choosing. In line with our 24hr