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FACEGYM

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Membership Terms and Conditions can be found here

Where can I find the Membership terms and conditions?

Memberships

Cancel my Membership via my account

I can't find my account. What should I do?

How can I view my billing history?

I forgot my password. How can I reset it?

What email should I use to log in?

I still can’t access my account. What should I do?

What if I want to reschedule my appointment?

What if I want to cancel my appointment?

My Account

How to book a workout

Group booking - can't  locate second booking

Group booking - only received 1 consultation form

What if I'm late?

What is your cancellation policy?

I was not able to attend my appointment and I have been charged.

How can I make a group booking?

Managing my workouts

What is FACEGYM, and how does it differ from traditional skincare clinics?

What are the benefits of facial exercises offered by FACEGYM?

What are workouts?

What are Boosters?

What are the benefits of EMS?

How often should I get a workout?

Are FACEGYM workouts safe for all skin types?

Can I wear jewellery during my workout?

Can I have a workout just before an event?

Can I have a workout while pregnant?

FACEGYM FAQs

What contraindications would prevent me from having a workout?

What is the consultation form and do I have to fill it out at the studio?

What to do before your Workout/ How to prepare for your Workout

When should I arrive for my Workout?

How long does a typical FACEGYM Workout take and is there any downtime?

Are the results from FACEGYM immediate, or do they require multiple sessions?

What skincare products are used in FACEGYM Workouts?

What is your age minimum to receive Workouts?

What types of things are important to tell my Skin Therapist?

Can I have a workout during pregnancy?

Which of your Workouts are safe when breastfeeding?

Should I shave before?

Are you Workouts safe if I've had fillers / Profhilo / Skin Boosters?

Can I get a Workout if I have a cold sore?

Can I get a Workout if I have a stye or an eye infection?

How long do I have to be in remission before I can have a workout?

If I have an event coming up when should I have a workout?

Before your Workout

Signature Sculpt™

Signature Hands

During your Workout

Can I leave a gratuity by card?

Can I wear makeup right after a Workout?

Can I use my welcome discount on a workout?

How long are workouts?

After your Workout

Workouts + Boosters

What does the membership include?

What happens if I don't use my credit within the month?

When are new workout credits issued?

Can I use a gift card for my membership payment?

Is there a minimum term?

What happens if I miss a payment?

Can I share my Membership benefits?

My membership credit says 0 but I haven't redeemed it?

Can I freeze my Membership?

Can I cancel my Membership?

Can I book a membership workout before my new credit is issued?

Do you have a membership referral scheme?

What is the difference between Microcurrent and EMS?

Getting started with your Pro/Purelift device

Pro/Purelift Video Tutorial

What are the benefits of the FACEGYM Pro/Purelift?

Can I use FACEGYM Pro/Purelift with another serum?

My Pro/Purelift feels less powerful than it used to be?

Managing my Subscription

Collagen 101

How to layer your skincare

How to Build a Skincare Routine

Skincare for mature skin

Managing oily skin

The benefits of Niacinamide

How do I use a gift card for my workout?

How long are gift cards valid for?

How can I check my gift card balance?

Can I use a gift card for my Membership payment?

Where can I use my gift card?

What can I purchase with a gift card?

Gift Cards

LED APP Terms & Conditions

Where can I find the Membership terms and conditions?Updated 6 months ago