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Managing my workouts
Group booking - can't locate second booking
Please note that all workouts will appear under the name of the person who made the booking. Rest assured, your group’s appointments have been scheduled, but they will only display as duplicates under your name.If you need further assistance with you
Group booking - only received 1 consultation form
Consultation forms are sent out only to the person who made the booking—not to the individual guests. To ensure a smooth check-in process, please arrive 10 minutes before your appointment time so that we can complete any necessary forms.If you need f
What if I want to reschedule my appointment?
You can now reschedule your Workout using the FACEGYM app or the "My account" page on our website. Please go to the "My Account" section of the website, login and you will be able to reschedule to a time and date of your choosing.
What if I want to cancel my appointment?
Please go to the "My Account" section of the website, login and you will be able to cancel or reschedule to a time and date of your choosing.
What if I'm late?
If you're running late, we will try our best to accommodate you but out of respect for our other customers your Workout will end at it's originally scheduled time, or we may offer an alternative Workout to fit within the available time frame.
What is your cancellation policy?
Workouts must be cancelled or rescheduled within 24 hours of the booking. To Cancel or Reschedule, you can manage your bookings by logging into your account online or by using the FACEGYM app.
I was not able to attend my appointment and I have been charged.
Appointments must be cancelled or rescheduled within 24 hours of the booking.
How can I make a group booking?
To make a group booking, visit our BOOK A WORKOUT page, select your preferred studio, and then change the drop down menu from 'just me' to 2-5 guests.